These terms are the agreement between you and Auffy for the Auffy website, the Auffy Chrome extension and the account behind them. By creating an account or installing the extension you accept them. If you do not agree, do not use Auffy.
1. Who we are
Auffy is operated by BITRUX SYSTEMS SRL, registered at str. Suhurlui 8, Pechea, Galați County, Romania (“Auffy”, “we”, “us”). You can reach us at [email protected].
2. What Auffy does
Auffy fills web forms from a knowledge base you build yourself. You upload documents or paste notes into a Project on the website. When you open a form in Chrome and ask Auffy to help, the extension reads the form, sends it together with your Project to our servers, and an AI model drafts answers. The answers are written into the form for you to review. Nothing is submitted on your behalf. You decide what stays, what changes and whether to press submit.
The extension only works with an Auffy account and an active subscription. The website is where you manage Projects, files, billing and your account.
3. Your account
- You must be at least 18 years old, or the age of majority where you live, to open an account.
- You can sign up with an email address and password or with a Google account. You are responsible for keeping your login details and any two-factor codes private, and for everything done through your account.
- Give us accurate details and keep them up to date. We may need to verify your email address before you can use the service.
- One person, one account. Do not share an account or sell access to it.
- Tell us straight away at [email protected] if you think someone else has used your account.
4. Plans, credits and payment
Auffy is a paid subscription. There is no free plan. The plans, prices and what each includes are listed on the pricing section of our home page and at checkout, and those details form part of these terms.
Credits
- Each plan includes a monthly allowance of credits. One credit is used for each thing you ask Auffy to do: reading a document you upload so it can be used to fill forms, filling a form, answering a chat message about a form, or filling a single field. An operation may take more than one call to an AI model, but it still costs one credit, and the size of the form or document does not change the cost.
- If your balance cannot cover reading a document, the document is kept and marked as waiting for credits, and nothing is charged. Once you add credits you can retry it from the project page.
- Credits belong to the billing period they were issued for. Unused credits expire at the end of that period and do not roll over. On an annual plan your allowance is refreshed every month for the length of the year.
- If a request fails on our side or on the AI provider's side, the credit reserved for it is returned to you.
- Each plan also sets limits on the number of Projects, files per Project, file size, and the amount of text a Project can hold. These limits are enforced by the service and are shown on the pricing section.
Payment
- Payments are handled by Stripe. We do not see or store your full card number. Prices are in euros or US dollars, depending on your country, and exclude any VAT or sales tax, which is added at checkout based on your location.
- Subscriptions renew automatically, monthly or yearly depending on the plan you chose, until you cancel. You authorise us to charge your payment method for each renewal.
- If a payment fails we will retry it and email you. If it still fails, your subscription is cancelled and your credits are removed.
Free trial
Some plans offer a short free trial. A payment method is required to start it. The trial converts into a paid subscription automatically at the end of the trial period unless you cancel before then. Each account can use a trial once, across all plans and billing intervals.
Cancelling
You can cancel at any time from the billing page, which opens the Stripe billing portal. Your plan stays active until the end of the period you have already paid for. When it ends, any remaining credits are removed and the extension stops filling forms until you subscribe again. Your Projects and files stay in your account unless you delete them.
Refunds
Because Auffy delivers digital content immediately, you agree that the service starts as soon as you subscribe and that unused time or credits are not refundable, except where the law where you live gives you a right that cannot be waived. If you are a consumer in the European Union, you may have a 14-day right of withdrawal. By subscribing you ask us to start providing the service during that period and acknowledge that you lose the right of withdrawal once the service has been fully performed. Nothing in this section limits your statutory rights.
Price changes
We may change our prices. We will email you at least 30 days before a price change affects your subscription, and the new price applies from your next renewal after that notice. If you do not want to pay the new price, cancel before it takes effect.
5. Your content
Everything you upload, paste or type into Auffy stays yours. We do not claim ownership of it. You give us permission to store it, extract its text, send it to our AI providers and use it to generate answers, only so far as needed to run the service for you. We do not use your content to train AI models.
You are responsible for your content. Only upload material you have the right to use, and do not upload personal data about other people unless you have a lawful reason to process it. Do not upload anything unlawful, or anything you are legally or contractually required to keep in a more restricted place than this service.
You can delete a file, a Project or your whole account at any time from the website. Deleting removes the content from the running service and cannot be undone; backup copies expire on the schedule set out in the Privacy Policy.
6. AI answers
Auffy uses large language models to draft answers. These models make mistakes. They can misread a field, choose the wrong fact from your Project, invent details that are not in your Project, or follow instructions hidden in a web page. Treat every suggestion as a draft.
- Review every field before you submit a form. You are responsible for what you submit and for the consequences.
- Auffy does not provide legal, medical, financial, tax or immigration advice, even when it fills a form on those subjects.
- Do not rely on Auffy where an error could cause serious harm or loss.
7. Acceptable use
You agree not to:
- use Auffy to break the law, or to fill forms with information you know to be false in a way that deceives or harms someone;
- use Auffy on a website whose terms forbid automated tools, or to bypass a site's security, rate limits or CAPTCHA;
- submit forms in bulk, scrape, spam, or otherwise use Auffy at a scale or in a way it was not built for;
- try to extract the prompts, models or configuration behind the service, or to make the AI ignore its instructions;
- probe, scan or attack our systems, or access another user's data or account;
- reverse engineer, copy, resell or sublicense the service, except where the law lets you;
- build a competing product from it, or call our API with anything other than the official extension.
We apply rate limits and plan limits to keep the service working for everyone. Requests beyond those limits are refused.
8. The Chrome extension
The extension is distributed through the Chrome Web Store and is also subject to Google's terms for that store. It needs permission to read and edit web pages so it can find forms and write into them.
The extension and the website are released together. When we ship a new version of the backend, older versions of the extension may stop working until Chrome updates them.
9. Our rights in the service
The Auffy name, logo, software, design and text are ours or our licensors' and are protected by intellectual property law. These terms give you a personal, non-exclusive, non-transferable right to use the service while your account is in good standing. They do not give you any other rights.
If you send us feedback or suggestions, we may use them without owing you anything.
10. Services we rely on
Auffy depends on third-party hosting, AI, payment, authentication and browser-platform services that we do not control. Their availability affects ours. Our Privacy Policy explains which of them receive your personal data and why, and our list of companies that handle your data names them.
We may change any of these providers. Where the change affects who receives your personal data, we publish it as described in the Privacy Policy.
11. Suspension and termination
We may suspend or close your account, with or without notice, if you break these terms, if we are required to by law, if your payment fails, or if your use puts the service or other users at risk. Where we can, we will tell you why and give you a chance to fix it.
You can close your account at any time from the account settings page. Doing so cancels your subscription immediately, deletes your Projects, files and form history from the running service, and revokes the extension's access. Backup copies expire within three months, and anything the law requires us to keep is kept for the period it requires, as described in the Privacy Policy.
Sections 5, 6, 9, 13 and 14 continue to apply after your account is closed.
12. Availability and changes
We work to keep Auffy available but do not promise uninterrupted service. We may change, add or remove features, change plan limits, or change the AI models we use. If a change materially reduces what your paid plan includes, we will tell you in advance and you may cancel before it takes effect.
We may update these terms. If the change is significant we will email you or show a notice in the app at least 30 days before it applies. Continuing to use Auffy after that date means you accept the new terms.
13. Disclaimer and liability
Auffy is provided as it is. To the extent the law allows, we do not guarantee that the service or its AI answers are accurate, complete, fit for a particular purpose, or error-free.
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost data, or losses caused by a form you submitted, by a third-party service, or by something outside our reasonable control. Our total liability to you for all claims arising from the service in any twelve-month period is limited to the amount you paid us in that period.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law. If you are a consumer, you keep all the rights your local consumer protection law gives you, and these terms do not reduce them.
14. Governing law and disputes
These terms are governed by the laws of Romania. Disputes go to the courts of Romania, except that if you are a consumer you may also bring a claim in the courts of the country where you live, and you keep any protection that law gives you.
If part of these terms is found invalid, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. You may not transfer this agreement to someone else; we may transfer it to a successor of our business.
15. Contact
Questions about these terms: [email protected].